Frequently Asked Questions

Last Modified: 30 May 2023

We have provided a Showroom locator, where you can contact our Showroom addresses, telephone numbers or email. If you have any queries, please contact us through any of the service channels and we will be pleased to help you.


The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.


  • Product Information

    We endeavor to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

    We endeavor to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error. We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavors to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.

  • Order Confirmation

    KOKUYO will email the sales order confirmation within the day of purchase which will reflect the products purchased and the lead time. It is the responsibility of the customer to check if the product(s) purchased and lead time(s) are correct. KOKUYO will not be obligated to fulfill the order if there are any discrepancies after 48 hours from the time of order.


  • Payment Methods

    We offer the following payment methods: Online Banking Transfer, Visa, Mastercard, please make sure your card supports online shopping.

  • Secure Purchasing

    The security of the information is one of our highest priorities. We’re managing information, security and complying with Payment Card Industry Data Security Standard requirements to provide you with a purchasing experience in a private, integrated, and secure environment.

  • Company Invoice

    To make the purchase as a company, please click on the option “Business” in the personal details and fill in the tax information we request.


  • Warranty Period

    • 8 Year: Frames.
    • 5-Year: Worktops, mechanism (mechanism under the seat surfaces).
    • 3-Year: Armrest covers, movable parts (including lumber support, gas cylinders, 2D & 3D armrests, casters), locks, rails, and resin parts.
    • 2-Year: Electronic components (including liftable table legs and electrical desk adjustments), hinges, damper, and spare parts (the warranty period of the spare parts after replacement is the rest of the period covered by the original warranty).
    • 1-Year: Exterior/surface treatment (discoloration /fading of coating and resin parts, normal wear, and tear of leather/fabric), lighting products. Extra specials products, customized products (e.g., with design change and/or sizes larger than KOKUYO standards maximum dimensions)

    Warranty is non-transferable and valid only for the original purchase

  • Limitations And Exceptions

    Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your KOKUYO furniture is damaged by using chemical, abrasives or other harsh cleaning agents.

    This limited warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations, or pet damage. The warranty does not apply if the product is used outdoors. Any product modification by consumer or other parties not authorized by KOKUYO will void this limited warranty. This warranty does not cover items purchased as ‘Showroom Pieces’ at the time of purchase and products not purchased directly from KOKUYO. KOKUYO’s decision on all issues relating to complaints as to defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at KOKUYO’s sole discretion. Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only. This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges. In respect of manufacturing defects detected after warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser.

  • Claim Procedure

    Any claims will have to be emailed to [email protected] attached with photos of defects and purchaser name


  • Delivery

    We currently delivery within Thailand* only. We take pride in making our furniture and we will do all we can to ensure your purchase is delivered to you on time. All our products are packaged for safe & hygiene transit and will be handled by team professionals. Once your order is received into our warehouse, you will be contacted to schedule the delivery to your convenience but subjected to available delivery slots. All orders are delivered during the following time slots Mon-Sat (excluding Sundays and Public Holidays)

    Please note that it is your responsibility to check that your items will fit through doors, staircases, and lifts in their packaging before you place your order.
    *T&C Apply

  • Rescheduling of Delivery

    Customers may reschedule the delivery at least 3 working days (Monday – Friday, 9am – 6pm. Excluding Public Holidays) before the delivery date, subjected to availability of next delivery slot. For re-scheduling of delivery within 3 working days of agreed delivery.

  • Receiving Items

    On delivery, customer or 3rd party appointed by the customer shall inspect the item(s) and the surroundings carefully before our delivery team leaves the premise. Any damage(s) detected should be immediately reported to the delivery team and noted on the delivery copy.

  • Delayed Delivery Due To Unforeseen Situations

    a) In the event of delay in shipment due to unforeseen situations, KOKUYO reserves the right to reschedule the delivery, subjected to availability of next delivery slot.

    b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

    c) KOKUYO shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by KOKUYO or to any comparison.

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